Responsible gambling at Lizaro Casino: from warning signs to the tools that answer them
Gambling can be addictive. Lizaro only accepts customers over 18, and the National Gambling Helpline run by GamCare is free and open 24/7 on 0808 8020 133, by phone or live chat. This page starts from the signs that play is slipping, then matches each one to a tool Lizaro publishes or an outside service that can be reached today.
Signs that play is slipping, in Lizaro’s own numbers
Some warning signs are universal. Others come from how a welcome package is built, and they are worth naming because the sums are large.
Topping up to finish wagering. A €20 deposit (about £16.95) on a 100% rung carries €800 (£678.10) of required bets within 10 days. If you find yourself depositing again to finish that target, the bonus is steering the spending and you are no longer deciding it.
Raising the stake to beat the clock. The largest bet allowed with an active casino bonus is €100 (£84.76). A player who moves from a €1 slot stake towards that ceiling to catch up with a deadline is playing the clock, not the game.
Climbing the ladder because the next rung exists. The welcome package has four rungs with a combined cap of €16,000 (£13,562.08). Filling them takes €22,000 (£18,647.86) in deposits. A rung is an invitation, not a target.
Playing on after the monthly minimum. A withdrawal needs at least €20 (£16.95) wagered within the calendar month of the request. That is a floor to meet once, not a reason to keep playing once it is met.
Asking for another account. It is the player’s responsibility to make sure no further accounts are opened. Wanting a second account after a loss, or after a time-out, is a sign to stop and use the tools below.
Hiding the play. Playing at times you would not want others to know about, or avoiding conversations about money, matters more than any figure on this page.
Setting a ceiling before the first deposit
Decide the total you can afford to lose before you register, and treat it as spent the moment it is deposited.
| Total you can afford to lose | Deposits of €20 | Bets required if each deposit earned a 100% bonus |
|---|---|---|
| €20 (£16.95) | 1 | €800 (£678.10) |
| €40 (£33.91) | 2 | €1,600 (£1,356.21) |
| €60 (£50.86) | 3 | €2,400 (£2,034.31) |
| €100 (£84.76) | 5 | €4,000 (£3,390.52) |
Wagering multiplies the amount that passes through the account several times over, so a budget that looks small can generate a large turnover.
What Lizaro itself offers: time-out and self-exclusion
Lizaro offers two routes, and both go through support. A time-out is available by contacting the support team, which will exclude the account for a while. Self-exclusion is requested by e-mail to support, and the account is closed as soon as practicable.
Customer support is available 24/7 on live chat, so a time-out can be requested at any hour. A limit on deposits is something you set yourself: decide the amount before depositing and keep every deposit inside it.
Barriers you can add outside the casino
Both of Lizaro’s tools are requested through support, so barriers outside the casino cover the moments when you act without contacting anyone. A tool set up in advance works better than a decision made mid-session. Self-exclusion closes the account only “as soon as practicable”, so after sending the e-mail leave the balance alone; up to three withdrawals can be pending at once, and each is processed within 3 business days.
Because withdrawals go back to the method that funded the account, a payment route that you can pause is also one you can control. If you hold winnings and feel pulled to deposit again, wait for the payout to settle; withdrawal requests are processed within 3 business days.
When you are already past your ceiling
A bad evening has a recognisable pattern: a deposit made after the budget was spent, a stake raised to recover it, a second deposit to reach a wagering target. The earlier you interrupt it, the better.
| Moment | What to do | Why it works |
|---|---|---|
| Right after the unplanned deposit | Stop playing and leave the balance alone | The 10-day clock on a bonus is a reason to keep going, not an obligation to keep playing |
| An hour later, still thinking about it | Ask live chat, open 24/7, for a time-out | A time-out is requested through support and takes the decision out of the next hour |
| The same day | Call 0808 8020 133 or use the live chat on the helpline site | The helpline is free and open 24/7 |
| After a week of the same pattern | Ask for self-exclusion by e-mail to support | The account is closed as soon as practicable |
On a €20 (about £16.95) deposit with a 100% bonus, the 10-day target is €800 (£678.10), which is €80 (£67.81) a day. A pace that feels like a duty is already a sign to pause.
Free, independent help in the UK
The National Gambling Helpline run by GamCare is free, open 24/7 and reachable on 0808 8020 133 by phone or live chat. Players in Wales can also call 0808 2819 265.
You do not need to be in crisis to speak to someone. If any of the signs above sound familiar, a call is a normal first step.
Under 18s and shared devices
Lizaro’s rules prohibit registration by anyone under 18 and cancel winnings gained by underage players. The minimum gambling age in Great Britain is 18. Adults who share a phone or computer with a younger person should keep the account details and the payment methods out of reach.
Writing to the editors of this guide
If you spot an error on a page of this site, write to [email protected]. For support with gambling itself, use the helpline above, not this address.